Shipping policy

Seller: ShallxR Technology Co., Limited (Hong Kong)
Ships from: our warehouse in the China (Shanghai) Pilot Free Trade Zone
Questions: hello@shallxr.com

1. Dispatch time

  • Unless a different dispatch time is shown on the product page, in-stock orders usually ship within 5 business days of payment. Each Yaw U is assembled and tested before it leaves the warehouse.
  • You will get an order confirmation email right after purchase, and a second email with tracking details when your order is handed to the carrier.

2. Delivery time

  • Transit time after dispatch depends on your destination and the carrier. You can follow your shipment with the tracking details we send you.
  • Delivery times are estimates, not guarantees. Customs inspections, remote areas and carrier delays can add time.

3. Shipping cost

  • Yaw U (Standard, Business and Bundle) and Pimax Crystal Super: free shipping, DDP to most countries.
  • For other items, the shipping cost is calculated and shown at checkout before you pay.

4. Import duties and taxes (DDP)

  • Most destinations — DDP (Delivered Duty Paid): ShallxR pays the import duties and taxes for your order, so there is nothing extra to pay on delivery.
  • Some destinations — not covered by DDP: import duties, VAT/GST and any customs fees are charged by local customs and paid by the recipient.
  • How to find out: email hello@shallxr.com with your country (and postcode) before ordering and we will confirm whether DDP applies. If you have already ordered and your destination is not covered by DDP, we will tell you before your order ships.

5. Carriers and delivery requirements

  • Because of the size, weight and value of our products, we use international express and freight carriers (for example DHL, FedEx, or specialist heavy-cargo logistics).
  • Signature required. Someone must sign for the delivery. We cannot authorise "safe drop" or delivery without a signature.
  • Physical address only. We cannot ship to P.O. Boxes or APO/FPO addresses. Please give a full street address, phone number, email address and postcode. Missing details can delay customs clearance.

6. Shipping damage and claims

  • Every shipment is insured while in transit.
  • Check the outer packaging before you sign. If the box or crate is visibly damaged, write "Package damaged" when you sign.
  • Report any damage to hello@shallxr.com within 48 hours of delivery, with photos of the packaging and the unit. We will arrange replacement parts or a repair.

7. Refused or unclaimed shipments

If a shipment is refused or not collected — including when duties are not paid in a destination not covered by DDP — the refund will have these deducted: the original shipping cost, the cost of return shipping, and the 15% restocking fee described in our Refund Policy.

8. Contact

ShallxR Technology Co., Limited
Registered office: Unit No. A222, 3/F, Phase 2, No. 2G Hok Yuen Street, Hung Hom, Kowloon, Hong Kong
Warehouse (ships from): Floor 3, Building 1, No. 400 Fangchun Road, China (Shanghai) Pilot Free Trade Zone, Shanghai 201203, China
Email: hello@shallxr.com · Phone: +86 186 1653 5028