Refund policy

ShallxR Technology Co., Limited ("ShallxR", "we") makes high-value, heavy motion-simulation equipment, so our return terms differ from those for ordinary consumer electronics. By placing an order on shallxr.com you agree to this policy. If the law in your country gives you additional rights, those rights still apply.

1. 14-day return window

You can ask for a return within 14 days of delivery. To be eligible:

  • the item must be unopened, in its original packaging with all seals intact;
  • the item must be in the same condition you received it in; and
  • you must provide your order number or proof of purchase.

Items that have been opened, assembled, mounted or used cannot be returned (for safety and calibration reasons) unless they are defective. See section 4.

To start a return, email hello@shallxr.com with your order number. Please don't send anything back before we confirm the return and give you the return address.

2. Restocking fee and return costs (change of mind)

For returns that are not caused by a manufacturing defect:

  • a 15% restocking fee is deducted from the refunded product price (for example, $840 on a Yaw U Standard at $5,600);
  • the original shipping cost is not refunded; and
  • you arrange and pay for insured return freight to the address we give you.

3. Refunds

Once your return arrives, we inspect it and email you to say whether the refund is approved. Approved refunds go back to your original payment method. If you paid in installments, the installment provider will adjust or close your plan once the refund is complete. Your bank or card issuer may take a few extra days to show the refund.

4. Defective or damaged on arrival

  • Report any defect or transit damage to hello@shallxr.com within 48 hours of delivery, with photos and/or a video of the issue and the packaging.
  • If we confirm the defect, we will send replacement parts or provide a repair. If the whole unit has to be replaced because of a manufacturing fault, ShallxR pays the shipping for the exchange.
  • No restocking fee applies to confirmed defects.

5. 1-Year Warranty

Yaw U comes with a 1-Year Warranty against manufacturing defects. During the warranty period we provide free remote troubleshooting and free replacement of defective parts, with no shipping cost to you for warranty parts. To make a claim, email hello@shallxr.com with your order number and a description, photos or video of the problem.

6. Cancellations

  • Before dispatch: orders cancelled before they are handed to the carrier are refunded minus a 3% processing fee (this covers payment fees we cannot recover).
  • After dispatch: the order is treated as a return under sections 1–2.

7. Refused deliveries

If a shipment is refused or not collected — including when import duties are not paid in a destination not covered by DDP (see our Shipping Policy) — the refund will have these deducted: the original shipping cost, the return shipping cost, and the 15% restocking fee.

8. Contact

ShallxR Technology Co., Limited · Unit No. A222, 3/F, Phase 2, No. 2G Hok Yuen Street, Hung Hom, Kowloon, Hong Kong
Email: hello@shallxr.com · Phone: +86 186 1653 5028